Shipping policy

Delivery Terms

1. Delivery Areas

1.a) Delivery to a postal address

Products purchased on the Site and/or by phone can be delivered in mainland France, within the European Union, and internationally.
For security reasons, Germaine Guérin will not process orders addressed to PO boxes or general delivery addresses.
Products will be shipped to the delivery address provided during the order process.
We reserve the right to request a signature and valid ID upon delivery (e.g., passport or driver's license).

1.2. Delivery Fees

Delivery costs are calculated based on the selected Products, the total order value, and the chosen delivery method.

1.3. Delivery Times

An estimated delivery time will be communicated during checkout and confirmed in your shipping confirmation.
The timelines listed begin from the moment your order is shipped. They are estimates and may be extended in exceptional circumstances.

1.3.a) Postal delivery

At the time of ordering, we will indicate the estimated delivery time and options available based on the selected Products and country of delivery. This amount is in addition to the purchase price.

1.3.b) Delivery in France and the EU

For orders delivered in France or the EU, Germaine Guérin will provide delivery timelines and available options at checkout.

1.3.c) Worldwide delivery

For international orders, Germaine Guérin will communicate estimated delivery times and options at checkout.
Regarding any applicable taxes and customs duties, as stated in Article "6.1 Price," these must be paid directly by the Client upon delivery of the order. Therefore, they are not included in the price displayed at the time of ordering.

2. Delivery Issues

Any delay or failure in delivery beyond the indicated timelines must be reported to our Customer Service as soon as possible. Claims made more than thirty (30) calendar days after the order confirmation date will not be considered.
In case of a missed delivery deadline (except in cases of force majeure), you may cancel your order by contacting our Customer Service.
Germaine Guérin will then reimburse you in full within fourteen (14) days of the cancellation date. If you receive the Product after cancellation, you must return it as outlined in Article 11.
You must verify Product conformity at delivery and, if possible, note any anomalies (open package, damaged item, etc.) on the delivery receipt along with your signature.
Then, contact Customer Service (see Article 3). If the Products are non-compliant or unsatisfactory, you may return, exchange, or request a refund under the conditions stated in Articles 10 and 11.